Knowledge Base
What is identification and why is it necessary?
Registration and Identification (KYC)
How to complete KYC identification?
Registration and Identification (KYC)
What are the document requirements?
Registration and Identification (KYC)
How long does it take to verify documents?
Registration and Identification (KYC)
Why was my identification rejected?
Registration and Identification (KYC)
How to deposit balance on the platform?
Deposit and withdrawal of funds
What requisites should I use to transfer money?
Deposit and withdrawal of funds
How long does it take to process deposit/withdrawal?
Deposit and withdrawal of funds
Are there limits on deposits or withdrawals?
Deposit and withdrawal of funds
How can I increase my deposit and withdrawal amount?
Deposit and withdrawal of funds
How are withdrawal fees calculated?
Fees and Limits
How do I exchange fiat currency for cryptocurrency?
Currency and cryptocurrency exchange
What is the exchange rate used when exchanging currencies?
Currency and cryptocurrency exchange
Can I exchange cryptocurrencies between each other?
Currency and cryptocurrency exchange
What happens after I have offered my rate?
Currency and cryptocurrency exchange
How can I view my order history?
Order History and Statuses
Why is my transaction in pending status?
Order History and Statuses
What should I do if a transaction failed?
Order History and Statuses
Why was my transaction blocked?
Order History and Statuses
How do I protect my account?
Security and Support
What should I do if I forgot my password?
Security and Support
How do I contact support?
Security and Support